We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.
"Bought the front wheel from my Street Glide to have the tire installed correctly (another dealer installed it in the wrong direction and wouldn't fix it unless I paid for it again), I met Alex, a service tech who was very knowledgeable, polite, and helpful. Have not had the same experience with other dealers. He actually got the job completed in less time than the estimate, which saved me money, and it was also done on time." Overall Rating: Tom Crescuillo
"Bought the front wheel from my Street Glide to have the tire installed correctly (another dealer installed it in the wrong direction and wouldn't fix it unless I paid for it again), I met Alex, a service tech who was very knowledgeable, polite, and helpful. Have not had the same experience with other dealers. He actually got the job completed in less time than the estimate, which saved me money, and it was also done on time."
"While traveling cross-country, the ignition mechanism on our bike broke. We were fortunate enough to find ROC Harley Davidson to get the bike repaired. They immediately took our bike in and made the necessary repair. We received a master's class on what customer service should be. The Master Mechanic George repaired the bike and explained the issue. George was competent and friendly. Then, we met the owner, Beth, who truly made us remember why we’ve been a part of the Harley Family for 30+ years. This should be your Harley-Davidson dealership of choice. Thank you, ROCHD team, for getting us back on the road!" Overall Rating: Keith Flynn
"While traveling cross-country, the ignition mechanism on our bike broke. We were fortunate enough to find ROC Harley Davidson to get the bike repaired. They immediately took our bike in and made the necessary repair. We received a master's class on what customer service should be. The Master Mechanic George repaired the bike and explained the issue. George was competent and friendly. Then, we met the owner, Beth, who truly made us remember why we’ve been a part of the Harley Family for 30+ years. This should be your Harley-Davidson dealership of choice. Thank you, ROCHD team, for getting us back on the road!"
"Cory is the most amazingly helpful person ever, helped me find exactly what I was looking for. No push salesmen, no pressure.2022 Harley-Davidson Street Glide ST" Overall Rating: Joe Latina
"Cory is the most amazingly helpful person ever, helped me find exactly what I was looking for. No push salesmen, no pressure.2022 Harley-Davidson Street Glide ST"
"My experience at the new Roc On Motorsports was unmatched. I have been in the store before in the past; however, the new ownership is amazing. The owner's wife, Beth, was more than happy to answer any questions that I had, and I was even offered a donut. The staff, from the technicians to James and the sales team, to just the floor employees, are ready and willing to do anything they can to provide a first-class experience. I ended up purchasing a bike here, and I couldn’t be happier. If you are looking to purchase a bike, apparel, or even have service done, Roc On Motorsports should be on your list. Thanks to all involved." Overall Rating: John Webster
"My experience at the new Roc On Motorsports was unmatched. I have been in the store before in the past; however, the new ownership is amazing. The owner's wife, Beth, was more than happy to answer any questions that I had, and I was even offered a donut. The staff, from the technicians to James and the sales team, to just the floor employees, are ready and willing to do anything they can to provide a first-class experience. I ended up purchasing a bike here, and I couldn’t be happier. If you are looking to purchase a bike, apparel, or even have service done, Roc On Motorsports should be on your list. Thanks to all involved."
"I was contacted after filling out an online form expressing interest in an XR150L. Megen reached out to me and walked me through the process. She communicated regularly as we moved forward and set clear expectations for what to expect. The day she made the sale was quick, easy, and painless. Once we sat down, she had me out the door and riding away on my bike in as little as 25 minutes. She was concise and understood the disposition that I was a discerning customer who knew what I wanted, and she knocked down the obstacles to get the bike into my hands.Note to the owner: You have a strong team. Get them some support associates to field some of the work for Megen so she can do what she does best: Sell bikes and get them into our hands. :) Sales-oriented folks need to do as little administrative work as possible to work on building relationships and meeting sales goals. Help them help you and help them help us.Thanks again, Megen. I'll be back for a Rebel soon." Overall Rating: Zachary Barnes
"I was contacted after filling out an online form expressing interest in an XR150L. Megen reached out to me and walked me through the process. She communicated regularly as we moved forward and set clear expectations for what to expect. The day she made the sale was quick, easy, and painless. Once we sat down, she had me out the door and riding away on my bike in as little as 25 minutes. She was concise and understood the disposition that I was a discerning customer who knew what I wanted, and she knocked down the obstacles to get the bike into my hands.Note to the owner: You have a strong team. Get them some support associates to field some of the work for Megen so she can do what she does best: Sell bikes and get them into our hands. :) Sales-oriented folks need to do as little administrative work as possible to work on building relationships and meeting sales goals. Help them help you and help them help us.Thanks again, Megen. I'll be back for a Rebel soon."
"Absolutely fantastic experience, friendly, helpful, and awesome. Can't say enough about them. Number 1 in my book will be buying my next bike there" Overall Rating: Thomas Bundy
"Absolutely fantastic experience, friendly, helpful, and awesome. Can't say enough about them. Number 1 in my book will be buying my next bike there"
"Carrying on the tradition of Cycle Stop with renewed energy and focus. Great service department and the only authorized Harley dealer in Rochester. If you don’t turn your own wrenches, this is the place to be." Overall Rating: Eric W. Logan
"Carrying on the tradition of Cycle Stop with renewed energy and focus. Great service department and the only authorized Harley dealer in Rochester. If you don’t turn your own wrenches, this is the place to be."
"I'm in Rock City about three times a year to see my MS specialist, and I always drop in to check out the bikes and get a t-shirt or hat. Great place, great people. A+ Harley dealership, and I've been to literally hundreds, and Roc Harley-Davidson does just that, they ROCK!!" Overall Rating: Robert Monahan
"I'm in Rock City about three times a year to see my MS specialist, and I always drop in to check out the bikes and get a t-shirt or hat. Great place, great people. A+ Harley dealership, and I've been to literally hundreds, and Roc Harley-Davidson does just that, they ROCK!!"
"We just bought a bike from here, and the minute we walked in, we felt like we were family! I’ve been to a lot of dealers, and I highly recommend going to Roc On Harley and talking to Jim! Such a great guy! He went above and beyond! They will have our business from now on! Everyone there was so nice and helpful!!" Overall Rating: Tim Scofield
"We just bought a bike from here, and the minute we walked in, we felt like we were family! I’ve been to a lot of dealers, and I highly recommend going to Roc On Harley and talking to Jim! Such a great guy! He went above and beyond! They will have our business from now on! Everyone there was so nice and helpful!!"
"ROC ON Harley Davidson & Powersports is a great place to get started in, or move up in the world of motorcycles. I can't imagine anyone not finding the perfect bike for them in ROC ON's amazing showroom. Their inventory of Harley Davidson and Metric (Kawasaki, Yamaha, Honda, & Vanderhal) motorcycles is one of the most complete and comprehensive in Western New York. This was my first time purchasing a bike from them, and I can say with all honesty, it's been one of the best buying experiences I've had. My sales associate, Megan, was overwhelmingly friendly and courteous, knowledgeable, and super easy to deal with & communicate with. She stood behind our deal with 100% genuine commitment and gratitude, from start to finish. The other ROC ON associates that I interacted with during the purchase and pick up process were equally friendly and helpful... I was always greeted and offered assistance by them. On the day of pick up, Megan presented to me my new Ninja in absolutely pristine, gleaming condition, and took the time to very thoroughly introduce me to its features and answer my questions. I wholeheartedly recommend ROC ON Harley Davidson & Powersports... and thank them for an unforgettably enjoyable experience, and an awesome bike!" Overall Rating: JIm C
"ROC ON Harley Davidson & Powersports is a great place to get started in, or move up in the world of motorcycles. I can't imagine anyone not finding the perfect bike for them in ROC ON's amazing showroom. Their inventory of Harley Davidson and Metric (Kawasaki, Yamaha, Honda, & Vanderhal) motorcycles is one of the most complete and comprehensive in Western New York. This was my first time purchasing a bike from them, and I can say with all honesty, it's been one of the best buying experiences I've had. My sales associate, Megan, was overwhelmingly friendly and courteous, knowledgeable, and super easy to deal with & communicate with. She stood behind our deal with 100% genuine commitment and gratitude, from start to finish. The other ROC ON associates that I interacted with during the purchase and pick up process were equally friendly and helpful... I was always greeted and offered assistance by them. On the day of pick up, Megan presented to me my new Ninja in absolutely pristine, gleaming condition, and took the time to very thoroughly introduce me to its features and answer my questions. I wholeheartedly recommend ROC ON Harley Davidson & Powersports... and thank them for an unforgettably enjoyable experience, and an awesome bike!"
"I was passing through town and stopped in to get a poker chip. There was a recent ownership change, and new chips had not yet come in. Staff were extremely apologetic and friendly, and recommended I call in a month or so for the chip. Bike selection looked good. Overall, very good experience" Overall Rating: Matthew Roche
"I was passing through town and stopped in to get a poker chip. There was a recent ownership change, and new chips had not yet come in. Staff were extremely apologetic and friendly, and recommended I call in a month or so for the chip. Bike selection looked good. Overall, very good experience"
"From the moment that I got a call from Cory until the moment that I rode off the lot with my new Road Glide... she made me feel like we were old friends. She was helpful and informative throughout the entire process of coming in to set up a test ride, me deciding on what I thought I wanted, and then right to the purchasing of my brand new bike.I would have no hesitation in buying every single new bike in my future from her. She answered all of my questions and never pushed me aggressively to make the purchase. I look forward to hopefully seeing her every time I need parts or upgrades for my 3 Harley bikes. She is the sole reason for making my purchase such a positive experience. She was the absolute greatest person to work with." Overall Rating: Jamie Rodgers
"From the moment that I got a call from Cory until the moment that I rode off the lot with my new Road Glide... she made me feel like we were old friends. She was helpful and informative throughout the entire process of coming in to set up a test ride, me deciding on what I thought I wanted, and then right to the purchasing of my brand new bike.I would have no hesitation in buying every single new bike in my future from her. She answered all of my questions and never pushed me aggressively to make the purchase. I look forward to hopefully seeing her every time I need parts or upgrades for my 3 Harley bikes. She is the sole reason for making my purchase such a positive experience. She was the absolute greatest person to work with."
"Service dept was great. They saved me a ton of money after I brought some newly powdered wheels to another “Rochester” area Harley dealer. They told me the wheels were junk and they couldn’t fit the bearings. Charged me an hour of labor, and went on my way. I brought the same wheels to ROC On, where they had no issue getting the wheels together, and also noticed that the previous Harley shop had mounted my front tire in the wrong direction. These individuals took care of me and kept me informed throughout the entire process.I had some issues (unrelated to the service) with my bike when I picked it up. George came out to the parking lot and assisted me. Couldn’t have asked for a better guy to help out! I’ll always be taking my bikes here for service when needed!" Overall Rating: Brian M
"Service dept was great. They saved me a ton of money after I brought some newly powdered wheels to another “Rochester” area Harley dealer. They told me the wheels were junk and they couldn’t fit the bearings. Charged me an hour of labor, and went on my way. I brought the same wheels to ROC On, where they had no issue getting the wheels together, and also noticed that the previous Harley shop had mounted my front tire in the wrong direction. These individuals took care of me and kept me informed throughout the entire process.I had some issues (unrelated to the service) with my bike when I picked it up. George came out to the parking lot and assisted me. Couldn’t have asked for a better guy to help out! I’ll always be taking my bikes here for service when needed!"
"My husband has purchased 3 scooters/motorcycles from Jim McDaniel over the years at this location. We stopped by to see what 3-wheelers they had in stock. One of the managers (I'm sorry I forgot his name) took me for a ride in the parking lot after I told him I'd never ridden and was nervous about it.We purchased a Can-Am Spyder that they had and couldn't be happier. All of the staff at Bidleman Harley Davidson are friendly and knowledgeable. We would recommend them to anyone looking at motorcycles and ATVs." Overall Rating: Jennifer Coughlin
"My husband has purchased 3 scooters/motorcycles from Jim McDaniel over the years at this location. We stopped by to see what 3-wheelers they had in stock. One of the managers (I'm sorry I forgot his name) took me for a ride in the parking lot after I told him I'd never ridden and was nervous about it.We purchased a Can-Am Spyder that they had and couldn't be happier. All of the staff at Bidleman Harley Davidson are friendly and knowledgeable. We would recommend them to anyone looking at motorcycles and ATVs."
"I’ve bought many bikes from Jim McDaniel over the years and parts from Tim. I always feel welcomed, and these guys will do anything to help you. I highly recommend the entire team at Bidleman HD.This week at the parts counter, Tim & team helped me find the perfect parts for a stage one upgrade. I think it looks great. Thanks for the help!" Overall Rating: Charlie Mallow
"I’ve bought many bikes from Jim McDaniel over the years and parts from Tim. I always feel welcomed, and these guys will do anything to help you. I highly recommend the entire team at Bidleman HD.This week at the parts counter, Tim & team helped me find the perfect parts for a stage one upgrade. I think it looks great. Thanks for the help!"